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Being Asked To Create New Account when Logging-In (After Sign-up)
Being Asked To Create New Account when Logging-In (After Sign-up)
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Written by TrueNorth Support
Updated over a year ago

If you signed up with an email address and password then you will not be able to login with the “Continue with Google” login button. It will give you an error.

Why This Happens

If you sign up by entering your gmail address ([email protected]), provide a password, and click “Continue", the next time you login to the TrueNorth App you will not be able to use "Continue with Google".

"Continue with Google" is not the same as using a Gmail address to login. Google owns the "Continue with Google" process, and therefore, the system cannot use the "Continue with Google" and a Gmail email address interchangeably. In this case, the system will treat your login as new, and require you to complete the sign-in process again.

If you have used the “Continue with Google” login button for signing in previously then you will need to use it for all future logins.

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